Introduction to Reputation
The Reputation feature helps you monitor, request, and manage online reviews across multiple platforms to build and maintain your business reputation.
Overview
Online reviews are critical for local businesses. SMBcrm Reputation Management provides tools to generate more positive reviews, respond to feedback, and monitor your online presence.
Key Features
Review Monitoring
- Multi-Platform Tracking - Monitor Google, Facebook, Yelp, and more
- Review Alerts - Get notified of new reviews
- Sentiment Analysis - Understand overall sentiment trends
- Review History - Track reviews over time
Review Generation
- Review Requests - Send automated review requests
- Custom Campaigns - Create review request sequences
- Smart Routing - Send happy customers to review sites
- QR Codes - Generate codes for in-person review requests
Review Response
- Respond Quickly - Reply to reviews from one dashboard
- Response Templates - Save common responses
- AI-Assisted Responses - Get help writing replies
Reputation Reports
- Rating Trends - See how ratings change over time
- Platform Comparison - Compare performance across sites
- Competitive Analysis - See how you compare to competitors
Getting Started
- Navigate to Reputation in the left sidebar
- Connect your Google Business Profile and other review platforms
- Set up review request automation
- Monitor incoming reviews
- Respond to reviews promptly
Best Practices
- Request reviews at the right moment (after positive interactions)
- Respond to all reviews, positive and negative
- Address negative reviews professionally
- Use feedback to improve your business
Next Steps
- Managing Reviews - Learn to handle reviews effectively