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Upgraded AI Model for SMBcrm Workflow AI Actions

· 2 min read
SMBcrm Team
SMBcrm Team
Product Team

AI Actions in Workflows Are Now More Powerful​

We’ve upgraded the underlying AI model that powers all AI Actions in SMBcrm Workflows. This is an under-the-hood improvement designed to generate more consistent, higher-quality outputs across the AI actions you already use.

What’s Improved in Workflow AI Actions​

AI Translate​

Translations are now more natural and better at preserving tone and context, which helps when you’re communicating with leads and customers across languages without losing meaning.

AI Summarize​

Summaries are sharper and do a better job capturing key details without stripping out important nuance, making it easier to review conversations, notes, and longer messages quickly.

AI Intent Detection​

Intent detection is now more accurate when requests are complex or nuanced, helping you route conversations, trigger the right follow-ups, and reduce misclassification.

AI Decision Maker​

Decision-making is improved for more complex scenarios, which can help workflows make better choices when multiple conditions, inputs, or ambiguous phrasing are involved.

Screenshot 2026-01-09 at 7

What This Means for Your Account​

No configuration changes are needed. Your existing workflows automatically benefit from the upgraded AI model.

You should notice:

  • More reliable outputs from AI actions
  • Fewer edge-case errors
  • Better overall quality and consistency across workflow steps that rely on AI

If you’d like help reviewing where AI actions can reduce manual work in your automation, visit our Support page or Contact Us.