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Keep Bots Asleep Indefinitely After Manual or Workflow Messages

· 2 min read
SMBcrm Team
SMBcrm Team
Product Team

What’s New in SMBcrm​

You can now keep your bot asleep indefinitely after you send a message manually or through a workflow.

Previously, the bot would automatically wake up after a maximum of 48 hours. With this update, you’re no longer forced to pick a reactivation window. If you want full manual control, you can simply turn off the reactivation option so the bot stays asleep until you decide otherwise.

How It Works​

When the setting Send bot to sleep when I send a message manually or through workflow is enabled:

  • The bot goes to sleep immediately after you send a manual message or a workflow sends a message
  • If Reactivate bot after is enabled, the bot wakes up automatically after the time you set
  • If Reactivate bot after is turned off, the bot will never wake up automatically for that contact

How to Configure It​

Step-by-step setup​

  • Go to Bot Settings

  • Enable Send bot to sleep when I send a message manually or through workflow

  • Under Reactivate bot after: Turn OFF the checkbox to keep the bot asleep indefinitely

  • Optional: Turn it ON and set a time if you want the bot to wake up automatically

  • Save your changes

Reference screenshot​

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Why This Matters​

If you manage high-touch conversations, there are times when automation should stay out of the way. Until now, SMBcrm users had to choose a reactivation time, even if they preferred the bot to stay paused.

This change helps you:

  • Prevent bots from interrupting manual conversations
  • Keep full human control during sensitive or complex interactions
  • Avoid unexpected bot reactivation after admin messages or workflow outreach

Need Help Setting This Up?​

If you’d like help choosing the right bot sleep and reactivation behavior for your process, visit our Support page or contact us.