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Bot Message Limit Increased to 100 per Conversation for Prompt and Form Bots

· 2 min read
SMBcrm Team
SMBcrm Team
Product Team

What’s New: Increased Bot Message Limit per Conversation​

We’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots.

The limit has been raised from 25 messages to 100 messages, so your bots can support longer, more detailed conversations without stopping unexpectedly. This is especially helpful for advanced Conversation AI use cases where a natural back-and-forth is expected.

How It Works​

No additional setup is required.

What’s included​

  • The new message limit applies automatically to all Prompt-based bots and Form-based bots
  • Bots can now send up to 100 messages per conversation
  • Existing bot behavior remains the same, aside from the higher message cap

How to Configure the Message Limit​

If you’d like to customize the cap for your account:

  • Go to Bot Settings
  • Navigate to Maximum messages a Bot can send in a Conversation
  • Set a value between 1 and 100
  • Save your changes

Why It Matters​

Previously, bots could frequently hit the message limit during longer conversations, which could cause the conversation to stop and require manual admin follow-up.

With the higher cap, bots can sustain longer conversations more reliably, which helps:

  • Reduce unexpected conversation drop-offs
  • Minimize manual follow-ups by admins
  • Improve continuity in automated conversations

Impact​

  • Previously, bots were hitting the message cap for 5,000+ contacts daily, causing conversations to stop unexpectedly
  • Improved automation reliability at scale
  • Faster responses without admin intervention
  • Better support for longer, more complex AI-driven interactions

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