AI-powered features and updates
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Auto Follow-Up is now available as a flow-based builder experience, so you can visually configure how Conversation AI re-engages contacts who go inactive or request delayed follow-ups.
A2P registration can get stuck for reasons that are hard to spot until after carrier review, especially around opt-in flow requirements and missing or incomplete legal links. SMBcrm now includes an AI-powered Compliance Review during A2P campaign submission to help you identify common compliance gaps earlier and reduce avoidable delays.
You can now keep your bot asleep indefinitely after you send a message manually or through a workflow.
Previously, the bot would automatically wake up after a maximum of 48 hours. With this update, you’re no longer forced to pick a reactivation window. If you want full manual control, you can simply turn off the reactivation option so the bot stays asleep until you decide otherwise.
AI Builder now creates Wait steps more reliably and predictably, especially when your workflow needs multiple wait types and conditions built from a single prompt.
We’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots.
The limit has been raised from 25 messages to 100 messages, so your bots can support longer, more detailed conversations without stopping unexpectedly. This is especially helpful for advanced Conversation AI use cases where a natural back-and-forth is expected.
Autosave is now supported for workflows created and edited with AI Builder. When Autosave is turned on, newly generated AI workflows save automatically upon creation, and any future AI Builder edits continue saving in the background.
This update helps reduce the risk of losing progress if you forget to save manually, refresh your browser, or run into a brief connection issue.
We've improved the Workflow AI Assistant so it can better recognize when a knowledge base search is actually needed and when it isn't.
We've upgraded the underlying AI model that powers all AI Actions in SMBcrm Workflows. This improvement delivers more consistent, higher-quality outputs.
We’ve renamed and reorganized AI-related workflow actions to make them easier to find, understand, and use.
All AI-powered actions previously grouped under the “Workflow AI” category are now consolidated under a clearer “AI Actions” category, with simplified names:
Workflow actions that were previously labeled as “AI Actions” but relate specifically to conversation-focused AI have been moved into a dedicated Conversation AI category for better organization.