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New Conversations UI Updates Inbox Unread Counter and Standardized Date Format

· 2 min read
SMBcrm Team
SMBcrm Team
Product Team

Enhancements to the New Conversations UI: Inbox Unread Counter and Standardized Date Format​

We’ve made a couple of practical updates to the New Conversations UI to help you stay on top of unread messages and reduce confusion when reviewing conversation timelines.

Real-Time Unread Counter (Per Inbox)​

You can now see the unread conversation count for each inbox, making it easier to prioritize follow-ups at a glance.

What you’ll notice​

  • Real-time updates: The unread count updates instantly as new conversations come in or as items are marked read or unread
  • Always visible: The unread count stays visible even when you’re browsing other tabs within the inbox

Screenshot 2026-01-21 at 6

Standardized Date Format Across Conversations​

To eliminate date-format confusion, we’ve standardized how dates appear throughout the Conversations page.

What changed​

  • Previously, different areas could show different numeric formats (for example, mm/dd vs dd/mm)
  • Dates are now displayed as MMM-dd (for example, Jan 5) using the month name for quicker, unambiguous identification

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How to Enable the New Conversations UI​

If you’re not already using the updated experience, you can enable the New Conversations UI in Labs by turning on:

  • CRM Redesign: Conversations and Contacts Page Upgrade (Beta)

If you’d like help confirming the right setting in your account, visit our Support page or Contact Us.