New Product Review Submitted Trigger for Ecommerce Store Workflows
· 2 min read
What's New: Product Review Submitted Trigger
SMBcrm has launched a new workflow trigger for ecommerce stores. This feature enables merchants to automatically start a workflow the moment a customer submits a product review, without requiring manual intervention.
The trigger is accessible within the Workflow Triggers section under the Ecommerce Stores category.
Key Capabilities
Automated Actions
The trigger can initiate workflows such as:
- Team alerts for moderation or rapid responses
- Internal notifications when negative ratings arrive
- Customer follow-up sequences based on review content
- Contact organization and feedback categorization
Available Filters
Customize trigger behavior using these filters:
| Filter | Description |
|---|---|
| Global Product | Target individual products |
| Review Comment | Text matching for review content |
| Review Headline | Content filtering for headlines |
| Review Rating | Filter by 1-5 stars |
| Store Name | Specify which store |
| User Email | Target specific email addresses |
| User Name | Filter by customer name |
Why This Matters
Product reviews are valuable feedback signals. With this trigger, you can:
- Respond quickly to negative reviews before they escalate
- Thank customers who leave positive feedback
- Route reviews to the appropriate team member
- Build automated reputation management workflows
If you need help designing review-related automation workflows, visit our Support page or Contact Us.